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FAQs
Here are answers to frequently asked questions:
How does my organisation make a referral to the foodbank?
Our foodbank works with a range of local agencies who meet people at risk of going hungry. Citizens Advice, children’s centres and health visitors are just some of those who can make refer people to our foodbank by issuing them with a foodbank voucher. If you think that your organisation could help people by referring them to our foodbank, please get in touch with us to discuss becoming a registered voucher holder.
Where is my nearest foodbank centre?
Please go to the locations page to find the address and opening times of each of our foodbank centres. Please note you must have a foodbank voucher to receive help from the foodbank. If you don’t have a voucher please contact us to find out how to get a voucher.
Which areas do you cover?
We are limited by the food we can collect, so we unfortunately have to limit the areas we cover to the WN2 WN7 M28 M29 M46 & WA3 plus the SpringView area of WN3 postcodes. (Not all parts of each postcode may be covered) No other postcode areas are eligible for a voucher. (Visit our Areas we cover page for more)
What’s in a typical food parcel?
A typical food parcel contains a minimum of three days of nutritionally balanced, non-perishable, tinned and dried foods that have been donated by the local community. A typical food parcel includes: breakfast cereal, soup, pasta, rice, pasta sauce, baked beans, tinned meat, tinned vegetables, instant mash, UHT milk, tea, coffee, sugar, tinned dessert and biscuits. Some foodbanks also provide fresh produce if they are able to.
Can the parcel be adapted to special dietary requirements?
Our foodbank can usually adapt your food parcel to suit your dietary needs. Just let them know when you arrive with your voucher. We can provide specific parcels for a range of needs including people with diabetes, gluten intolerance, vegetarians and halal. We will also endeavour to adapt your parcel to accommodate any food allergies you indicate.
Will the food parcel cater for my whole family?
Our foodbank will adapt your food parcel according to the number of adults and children indicated on your voucher. They will also endeavour to provide foods that are age appropriate and in suitable quantities for your children. We can sometimes offer baby foods, but not SMA milk.
I have a baby, can you help with supplies of nappies and baby food?
Our foodbank usually carries a small stock of nappies and baby foods, which we can add to your parcel. Please let the foodbank know when you arrive if you need additional items for your baby. We will also signpost you to local provision of further support where possible.
What if I can’t get to the foodbank centre?
Unfortunately we can not currently deliver a food parcel to your home. Please discuss this with the agency that refers you and get in touch with the foodbank directly to discuss this. You may be able to send someone in your place or slightly delay your voucher, as long as we know in advance.
How do I give positive feedback or complain about the service I’ve received from the foodbank?
Atherton & Leigh Foodbank is committed to delivering a high standard of service to anyone who engages with our work. We believe that the best way to improve our service is by learning from the people who use it.
We welcome comments, compliments and complaints from our customers, referral agencies, volunteers or anyone else we encounter in our work. These help us to see what we are doing well and where we can make improvements.
Please visit our Feedback and complaints page, by clicking Here
How does Atherton & Leigh foodbank use and store the data it collects about me?
During the process of registering you. We will collect the information needed to process your referral. This information is kept in accordance with the Data Protection Act 2018. You can find out how we process and store your data on our privacy policy page.